What Clients Say
A selection of feedback from watch owners across Khon Kaen and northeast Thailand, covering each of our service levels.
Back to Home14+
Years in the field
800+
Watches serviced
4.8
Average rating
97%
Return clients
Reviews
Sunisa Phomprasert
Khon Kaen
My Seiko automatic had been sitting in a drawer for about three years after it stopped. Brought it here after a friend suggested Zephyrgear, and they were very clear about what it needed before touching anything. Movement Care was recommended and the watch came back running consistently — it's been on my wrist every day since. The printed summary they gave me was a nice touch.
June 2025 · Movement Care
Anan Thianchai
Udon Thani
Drove from Udon to drop off my father's old Omega — it's been in the family since the 1970s and had not run for years. The assessment was thorough and they explained the work clearly before starting. The restoration took about six weeks, which they told me up front. Small delay getting one part, but they kept me informed. Collected it last month and it's running well.
June 2025 · Complete Restoration
Pranee Laohaphan
Khon Kaen
Came in for a straightforward battery change on my everyday watch. Quick, no fuss, and they noticed the crown stem was a little loose while they had it open — asked if I wanted it looked at before putting everything back. That kind of attention for a ฿3,700 service is not what I was expecting. Very happy.
July 2025 · Simple Service
Kraiwit Watcharasin
Mahasarakham
I have had two watches serviced here now — a Citizen hand-wind and a more modern automatic. Both times the process was the same: clear intake, written assessment, and a fair price agreed before anything started. The workshop is small but clearly focused. I appreciate that they don't try to upsell you into work you don't need.
July 2025 · Movement Care (×2)
Niracha Boonprakong
Khon Kaen
Good work done on my grandfather's watch — a 1960s hand-wind that had been passed on to me not running. The watchmaker was honest about what the movement needed and quoted a realistic cost. The only thing I'd note is that the turnaround was a little longer than I expected for the parts sourcing, though I was told this upfront. Would return.
June 2025 · Complete Restoration
Wichit Srisombat
Khon Kaen
Battery change and a strap replacement — simple job that was done the same day I dropped it off. The new strap fits well and I was shown how to adjust the clasp before I left. Nothing complicated but the kind of service that you're glad exists in Khon Kaen rather than having to send the watch to Bangkok.
July 2025 · Simple Service
Case Studies
Challenge
A daily-wear quartz watch had stopped and the owner assumed it needed a battery. The movement had a small crack in the plastic battery contact, meaning new batteries would fail to maintain contact after a week.
Approach
During the Simple Service intake assessment, the contact fault was identified. A replacement was sourced locally within one day and fitted alongside the new battery. Total time: two days.
Outcome
Watch returned to full function at the quoted Simple Service price. No additional charge for the diagnosis. Owner was kept on the original timeline.
"I had replaced the battery twice myself and couldn't understand why it kept dying. Turns out it was never about the battery." — Khon Kaen client
Challenge
A 1980s Swiss automatic worn intermittently was gaining nearly three minutes per day. Power reserve had also dropped to under twelve hours from its original forty-plus.
Approach
Full Movement Care service. Disassembly revealed dried lubricant throughout the train and a mainspring that had lost elasticity. Both were addressed; timing regulated across five positions post-service.
Outcome
Watch returned gaining under ten seconds per day, power reserve restored to approximately forty-four hours. Service summary provided with timing data. Duration: eleven days.
"The timing results they included were better than I'd hoped. It's now my everyday watch again." — Udon Thani client
Challenge
A 1960s pocket watch inherited from a client's grandparent. Non-running, dial with some age-appropriate patina the owner wanted preserved. No service history known.
Approach
Complete Restoration. Full disassembly, cleaning, worn jewel replaced, new mainspring fitted. Case cleaned but not polished — original surface left intact per owner's instruction. Duration: five weeks including parts sourcing.
Outcome
Pocket watch returned running steadily, gaining under twenty seconds per day — acceptable for its age and movement type. Dial patina untouched. Detailed condition report provided.
"My grandmother wore this. It was important to us that it came back looking exactly as it had been — just running." — Khon Kaen client
Visit the Workshop
Phone
+66 43 336 285Address
119/4 Sri Chan Road, Nai Mueang
Mueang Khon Kaen 40000
Hours
Mon–Sat: 9:00 – 18:00
Sunday: Closed
Next Step
Drop by during opening hours or send a message in advance. The first step is an assessment — a conversation about the watch before anything is agreed.
Send a MessageYour Turn
Whether it stopped last week or has been quiet for years — bring it in and we will take a careful look at what it needs.
Get in Touch